SHIPPING & RETURNS
We process and ship the order within 3 business days of receiving it, excluding holidays.
Shipping is free on all orders over Rs.2,000.
For orders below Rs.2,000 - flat shipping cost of Rs.120 will be added to your final amount.
Return & Exchange Policy
We have a "no return no exchange" policy simply because of the nature of stationery products. None of the products are eligible for return or exchange other than the scenario mentioned below -
For products damaged in transit or incorrect/damaged products received
In the unlikely scenario where the customer receives a damaged/defective product or a product which does not comply with the original order specification; the customer should contact our customer care at firstname.lastname@example.org within 48 hours upon receiving the product with the order number along with the image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours for a resolution.
We reserve the right to deny returns of damaged/defective or mismatched products if the complaint is found to be frivolous or baseless.
Please note, returns and exchanges will not be accepted in the following cases:
The return request is made after 7 days of receiving the product
The product appears to be used or damaged
The product returned is not in the same condition as it was received in
The product was purchased as part of a sale or any ongoing promotion